Delivery on Needlecraft kits, charts, patterns, books and leaflets is free, worldwide*.
We charge for shipping/delivery at cost for other products: Papercraft items and Supplies/Accessories.
Our shopping cart calculates the shipping costs when you place your order.
If your order has, say, a chart, fabric and needles, then you will have to pay shipping for the fabric and needles only.
In the UK, we use first class post or a courier (for heavier items like some books and larger supplies).
Overseas orders (European Union, USA/Canada, Australasia, etc.) are shipped by airmail.
Despatch and Delivery Times
Items marked immediate despatch are normally posted on the same or the next business day.
(Exceptions to this include: if there is serious disruption to postal services through weather or strikes or if there are holidays).
Deliveries to the UK: within 2 days, or 4 days for large items.
Deliveries to Europe: 3-5 working days.
Deliveries to USA/Canada/Australia/New Zealand/Rest of the World: 5-7 working days.
Please note that these are aims and not guarantees.
For example, your own country's Customs may inspect your package and thus cause a delay in delivery; or there may be weather or air traffic problems which hold up your package.
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Telephone supportin UK: 0207-100-3509 in US/Canada: 206-886-0514 International: (+)44-207-100-3509
"I have already received a message that my package has been dispatched and also already received adjustment on shipping cost through Paypal ... You offer incredible service and it is a real pleasure to use your website and to do business with you! Thanks a lot!" - AML, Quebec, Canada
"Thank you so much for all your help. You have been especially prompt in answering my questions and helping me with this purchase - I am very happy with the service you have provided thus far. I have ordered the kit via the link you've provided. Thanks again." - MF, Nevada, United States
"Thank you very much for my three sewing kits that arrived yesterday. I am very impressed with your good service and the trouble you went to with the Lanarte one. I look forward to using you again and recommending you to my stitching friends and family." - CB, United Kingdom