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By purchasing an item or items from us, Arts and Designs, you, the purchaser, are deemed to agree to all the terms and conditions set out below.
Your statutory rights are unaffected and take precedence over these conditions where they differ.
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You agree to notify us in writing if you do not receive your package within 25 business/working days of despatch.
If you have not received your package within 25 working days of despatch we will refund the purchase price or send a replacement to you at our option.
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If an item is delivered to you in a damaged state, you agree to notify us as soon as possible.
You agree that we may pass your address to our carrier solely for the purposes of their investigation into the damage to your package and that they or their representatives may contact you.
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Cheque payments are required to be cleared by our bankers before despatch of your order.
If you return an item that you have purchased from us, we will refund the purchase price provided the item is undamaged when we receive it. We will not pay for return shipping or insurance costs.
We will accept notifications of loss, damage or returns only from the original purchaser. We do not accept any liability for items that you sell.
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Telephone supportin UK: 0207-100-3509 in US/Canada: 206-886-0514 International: (+)44-207-100-3509
"I have already received a message that my package has been dispatched and also already received adjustment on shipping cost through Paypal ... You offer incredible service and it is a real pleasure to use your website and to do business with you! Thanks a lot!" - AML, Quebec, Canada
"Thank you so much for all your help. You have been especially prompt in answering my questions and helping me with this purchase - I am very happy with the service you have provided thus far. I have ordered the kit via the link you've provided. Thanks again." - MF, Nevada, United States
"Thank you very much for my three sewing kits that arrived yesterday. I am very impressed with your good service and the trouble you went to with the Lanarte one. I look forward to using you again and recommending you to my stitching friends and family." - CB, United Kingdom