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Shipping and Delivery - Help and Information

Shipping Charges

Delivery on Needlecraft kits, charts, patterns, books and leaflets is free, worldwide*.

We charge for shipping/delivery at cost for other products: Papercraft items and Supplies/Accessories.

Our shopping cart calculates the shipping costs when you place your order. If your order has, say, a chart, fabric and needles, then you will have to pay shipping for the fabric and needles only.

Shipping Methods

In the UK, we use first class post or a courier (for heavier items like some books and larger supplies).

Overseas orders (European Union, USA/Canada, Australasia, etc.) are shipped by airmail.

Despatch and Delivery Times

Items marked immediate despatch are normally posted on the same or the next business day. (Exceptions to this include: days when there is serious disruption to postal services through weather, strikes or other causes outside our control).

Delivery Aims*

Please note that these are aims and not guarantees. For example, your own country's Customs may inspect your package and thus cause a delay in delivery; or there may be weather or air traffic problems which hold up your package.

(see Royal Mail International Incident Bulletin to see if your country is currently affected):

* Corona virus: Postal services continue to be affected by the effects of the pandemic and so delays are inevitable. As a result, package deliveries may take double the normal amount of time or longer. Please visit the Royal Mail incident bulletin for further details.

Airmail Limitations

Airmail package size and weight are restricted to Length + Width + Height under 900mm (and no dimension more than 600mm) and Weight under 2Kg.

Some products may exceed these limits and consequently cannot be shipped overseas. Our cart should warn you that this is the case if you attempt to purchase one of these products.

* Insurance Surcharge

Shipping to some countries may incur an insurance surcharge.

These countries include Russia, South Africa, Philippines and Malaysia

We have had to introduce this surcharge because of unreliable deliveries to these countries.

We absorb as much as we can of the insurance cost so you will find that the surcharge reduces as the value of your order increases.

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IMPORTANT! Please read carefully the page that follows payment for the instructions on downloading (we will also send you an email).
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Important!Please click I am in Western Canada if you are in British Columbia, Alberta or The Yukon

Otherwise please click I'm Not in Western Canada.

Due to severe and persistent delays at the Vancouver Customs facility we have suspended deliveries to British Columbia, Alberta and The Yukon until a normal delivery service is resumed.

We are still shipping to the rest of Canada.

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Due to technical problems with EU Customs systems, we have temporarily and with regret suspended sales to EU countries.

Please try again in a few days in case the problems have been resolved.

We apologise for any disappointment.

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Your Purchase - Secure, Private and Fast

We offer a variety of secure payment methods for your safety and convenience:
  • Mastercard or Visa credit and debit cards
  • PayPal®, the world's leading on-line payment processor
  • Cheque Payment (£GBP only)
  • No-quibble money back guarantee
  • Telephone support in UK: 0207-100-3509
    in US/Canada: 206-886-0514
    International: (+)44-207-100-3509
Arts and Designs
  • "Thank you for your good service. My wife is thrilled to bits, not only with the kit, but the 'extras' you included. With grateful thanks," - AH, Staffs., United Kingdom
  • "To whom it may concern, Thank you soooooooooo much. I cannot believe how fast this kit reached me in Australia. I am so excited to do this kit for my nephews up coming wedding. Again thank you so much" - LH, NSW, Australia
  • "Today I received my Hardanger kit and it is just beautiful. I can't believe how fast I got it. I am very satisfied with your service and will again buy kits from you. I also like your website it is very easy to navigate and you have so many kits and patterns. Thanks so much." - CB, WA, United States

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