Delivery on Needlecraft kits, charts, patterns, books and leaflets is free, worldwide*.
We charge for shipping/delivery at cost for other products: Papercraft items and Supplies/Accessories.
Our shopping cart calculates the shipping costs when you place your order.
If your order has, say, a chart, fabric and needles, then you will have to pay shipping for the fabric and needles only.
Shipping Methods
In the UK, we use first class post or a courier (for heavier items like some books and larger supplies).
Overseas orders (European Union, USA/Canada, Australasia, etc.) are shipped by airmail.
Despatch and Delivery Times
Items marked immediate despatch are normally posted on the same or the next business day.
(Exceptions to this include: if there is serious disruption to postal services through weather or strikes or if there are holidays).
Delivery Aims
Deliveries to the UK: within 2 days, or 4 days for large items.
Deliveries to Europe: 3-5 working days.
Deliveries to USA/Canada/Australia/New Zealand/Rest of the World: 5-7 working days.
Please note that these are aims and not guarantees.
For example, your own country's Customs may inspect your package and thus cause a delay in delivery; or there may be weather or air traffic problems which hold up your package.
Airmail package size and weight are restricted to Length + Width + Height under 900mm (and no dimension more than 600mm) and Weight under 2Kg.
Some products may exceed these limits and consequently cannot be shipped overseas.
Our cart should warn you that this is the case if you attempt to purchase one of these products.
Insurance Surcharge
Shipping to some countries may incur an insurance surcharge.
These countries include Russia, South Africa, Philippines and Malaysia.
We have had to introduce this surcharge because of unreliable deliveries to these countries.
We absorb as much as we can of the insurance cost so you will find that the surcharge reduces as the value of your order increases.
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We have only XITEMSINSTOCK in stock so some of your order may be despatched later. Please contact us if you need more information.
We have only XABSITEMSINSTOCK available. Please contact us if you need more information.
(incl. discount of XLINEDISCOUNT)
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You have selected one or more patterns that you must download yourself to your own computer. IMPORTANT! Please read carefully the page that follows payment for the instructions on downloading (we will also send you an email). Please click OK to confirm that you wish to proceed, or Cancel to return to the cart.
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We offer a variety of secure payment methods for your safety and convenience:
Mastercard or Visa credit and debit cards
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Cheque Payment (£GBP only)
No-quibble money back guarantee
Telephone supportin UK: 0207-100-3509 in US/Canada: 206-886-0514 International: (+)44-207-100-3509
"I have already received a message that my package has been dispatched and also already received adjustment on shipping cost through Paypal ... You offer incredible service and it is a real pleasure to use your website and to do business with you! Thanks a lot!" - AML, Quebec, Canada
"Thank you so much for all your help. You have been especially prompt in answering my questions and helping me with this purchase - I am very happy with the service you have provided thus far. I have ordered the kit via the link you've provided. Thanks again." - MF, Nevada, United States
"Thank you very much for my three sewing kits that arrived yesterday. I am very impressed with your good service and the trouble you went to with the Lanarte one. I look forward to using you again and recommending you to my stitching friends and family." - CB, United Kingdom
Skeleton Staff
Some of us are on holiday/vacation and so order despatch may be a day later than usual.
Please accept our apologies for any inconvenience.
