Shipping and Delivery - Help and Information
Delivery on Needlecraft kits, charts, patterns, books and leaflets
We charge for shipping/delivery at cost for other products: Papercraft items and Supplies/Accessories.
Our shopping cart calculates the shipping costs when you place your order.
If your order has, say, a chart, fabric and needles, then you will have to pay shipping for the fabric and needles only.
In the UK, we use first class post
or a courier (for heavier items like some books and larger supplies).
Overseas orders (European Union, USA/Canada, Australasia, etc.) are shipped by airmail.
Despatch and Delivery Times
Items marked immediate despatch
are normally posted on the same or the next business day.
(Exceptions to this include: if there is serious disruption to postal services through weather or strikes or if there are holidays).
- Deliveries to the UK: within 2 days, or 4 days for large items.
- Deliveries to Europe: 3-5 working days.
- Deliveries to USA/Canada/Australia/New Zealand/Rest of the World: 5-7 working days.
Please note that these are aims and not guarantees
For example, your own country's Customs may inspect your package and thus cause a delay in delivery; or there may be weather or air traffic problems which hold up your package.
(see Royal Mail website for more details):
Airmail package size and weight are restricted to Length + Width + Height under 900mm (and no dimension more than 600mm) and Weight under 2Kg.
Some products may exceed these limits and consequently cannot be shipped overseas.
Our cart should warn you that this is the case if you attempt to purchase one of these products.
Ongoing Problems in Western Canada
At the moment we do not deliver to the western provinces of Canada because delivery times to this area have become unacceptably long.
We believe this is due to new Customs facilities in Vancouver (but information on this is sparse) and things should return to normal in time.
We do not know when this will be resolved and we cannot enter into correspondence about this matter.
* Insurance Surcharge
Shipping to some countries may incur an insurance surcharge.
These countries include Russia, South Africa, Philippines and Malaysia
We have had to introduce this surcharge because of unreliable deliveries to these countries.
We absorb as much as we can of the insurance cost so you will find that the surcharge reduces as the value of your order increases.
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