Read this to find out how we manage your personal details.
How We Use Your Information
We use information you give us about yourself to:
Process your orders; for example, we sometimes need to ask you for address confirmation or clarification
Develop, test and improve our products and services; for example, to repair software that fails to handle your details correctly
Undertake statistical and similar analyses (we can't identify individuals using data this way); for example a graph of sales by country
Provide you with marketing material (which you may tailor to your own preferences) when we have your permission to do so; for example, our opt-in newsletter
Run competitions and similar events; for example, to identify a competition winner
Who can Access Your Information?
We do not share with or sell to anyone outside Arts and Designs any information about you, with the following exceptions:
Your delivery address and package details must be shared with the delivery company
You ask us to reveal the information, or we have your permission to do so
We are required to do so by law
It is required by law enforcement and/or in the course of fraud prevention
Your data may be sent outside the European Economic Area. However, we will ensure it is processed and handled in line with relevant Data Protection legislation.
Cookies
Our website currently uses Cookies to store data which it needs to operate correctly; for example, your Wish List is stored in a Cookie.
A Cookie is a small text file which is stored on your computer or mobile device when you visit a website and which allows you to navigate between web pages without losing information.
Our Privacy Policy can be viewed at Policies.
Your Information
Your information will be held by us on our IT systems and will be kept in line with our retention procedures.
If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act.
Please write to us at our postal address (Bottom of this page) and sign your request.
Please include your name and full address including postal code.
There will be a small charge for this service which may vary with time.
Changes
From time to time we may change the way we use your information as defined on this page.
We will note the changes in the change log at the bottom of the page.
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We have only XITEMSINSTOCK in stock so some of your order may be despatched later. Please contact us if you need more information.
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(incl. discount of XLINEDISCOUNT)
XTOTALDISCOUNT
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Important!Please click I am in Western Canada if you are in British Columbia, Alberta or The Yukon
Due to severe and persistent delays at the Vancouver Customs facility we have suspended deliveries to British Columbia, Alberta and The Yukon until a normal delivery service is resumed.
We offer a variety of secure payment methods for your safety and convenience:
Mastercard or Visa credit and debit cards
PayPal®, the world's leading on-line payment processor
Cheque Payment (£GBP only)
No-quibble money back guarantee
Telephone supportin UK: 0207-100-3509 in US/Canada: 206-886-0514 International: (+)44-207-100-3509
"I have received my chart I ordered yesterday ,what excellent service 24 hour from placing order to receiving the chart. I will certainly use your company again and pass your name on to like minded friends. Thank you" - VB, Yorks., United Kingdom
"Dear Arts and Designs, Just a note of thanks and to let you know the cross stitch arrived yesterday (Thursday). It was very well packed and in perfect condition and thank you so much for your prompt despatch. Yours sincerely" - DS, QLD, Australia
"Just wanted to say a big THANK YOU for the prompt manner in which you filled my order. I just ordered three more kits and I am sure this will not be my last order. Its refreshing to find a dealer that delivers exactly what is promised. Also the directions in the kit were very detailed and left nothing to guess work. Thanks again to my newly found friends across the pond." - MD, CA, United States