All the following testimonials are unsolicited and genuine - from customers who have kindly taken the time to email their comments to us.
We are proud to share them with you!
"My 10-5840 kit arrived safely!! And on time!!"
BT, MN, United States
"I just wanted to say THANK YOU! my order is great and came right on time! I am so happy and can't wait to get started."
KA, Co. Meath, United States
"Good Morning! I received my order in yesterday's mail and can hardly wait to get started! I discovered Rose Swalwell on Pintrest, found your website and saw the beautiful kits and patterns you offer. Especially Bothy Threads and Sue Ryder.( possible very distant relative to my husband). Your products arrived very early, I was told early March. I will definitely recommend you to all my stitching friends and our American Scottish Clan Society. Thank You!"
CR, MO, United States
"Hello: I just wanted to let you know that I received my package today. Thank you, a pleasure doing business with you"
ES, CA, United States
"I just wanted to tell you how pleasantly surprised I was when I got home yesterday and this package had arrived - in less than a week! I have ordered things from local companies that took longer to get. I will definitely recommend you to all my friends! Thanks again for the friendly customer service and super fast delivery."
KB, PA, United States
"Thank you!! I received my order ... today in Wisconsin. All intact and I couldn't be more pleased. I will order again (after I finish this long hardnger piece.😉"
CS, WI, United States
"Thank you so much for such great service and communication dealing with my package. It is here and in excellent condition. Thank you again for everything. I will definitely recommend you and keep you in mind for any further purchases of this sort!
God bless. "
MH, MO, United States
"Thank you so much. I am sure I will be ordering from you again."
LS, WV, United States
"Thank you so much for the impressively speedy arrival of my order. I can't wait to get started on the beautiful Vierlande 1826 sampler. Best regards"
LM, CA, United States
"Thank you! I received the package today. Just what I needed. Thanks again."
EW, MO, United States
"Today I received my order ... : two counted cross stitch kits, in excellent condition. Thank you for your prompt service. Thank you too for the enclosed complimentary cross stitch design.
Sincerely,"
PP, MA, United States
"Thank you so much for trying for me. I truly appreciate it!"
KD, OH, United States
"My kit came in. Thank you. Came sooner than I thought. "
KH, IN, United States
"I just wanted to say thank you for your excellent service. My order arrived today and I was impressed with the inclusion of the DMC to Anchor conversion charts and the very nice bonus design. Thank you. I love the Rico Design products and you are now my favorite seller for these products. I look forward to purchasing from you in the future."
AP, Maryland, United States
"Hi - Just wanted to let you know that I received my new order yesterday. I had forgotten to thank you for the lovely free patterns you've sent for cross stitch and/or needlepoint - they are so lovely. I can't tell you how much your special touches mean to me as a customer. It has been a pleasure buying from you."
EJ, Vermont, United States
"Forgot to say thank you for my order. After spending a good while on the internet, you were the only place I could find the right size hanger, and of course I had to browse through your Aida fabric. My first time ordering anything from the UK and glad it was your company as my order came so much quicker than I thought it would and the items were better than I expected. I now have a favorite place to shop. Thank you and I'll be visiting your website again."
SG, NC, United States
"Thank you very much for the incredibly fast shipment of the anniversary sampler I ordered!! I was hesitant to order outside the U.S. thinking it would take forever, but your company was superb in expediting my order. I wanted to find a very special sampler for my parents upcoming 50th anniversary. The pattern was exactly what I was looking for (after MUCH searching on the internet). Thanks again, and I will not hesitate to order from you in the future!! A very satisfied customer."
CMN, IN, United States
"Thank you for your fast service. I received my order today. Five days from order date to delivery and that included the week-end. WOW!!!"
PH, NH, United States
"I just wanted to let you know that I received this order in record time and am very happy with your service. I'll be sure to come back when I'm ready for additional patterns."
JW, MD, United States
"Hello,
I just want to let you know that I received my order in this evening's post. I'm delighted with the kit and your service. Thank you so much!
Kind regards,"
Please note that we are not despatching orders today due to other commitments.
We will start despatching orders again on Monday, 22-Sep-2025.
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Please note that we are not despatching orders today due to other commitments.
We will start despatching orders again on Monday, 22-Sep-2025.
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Please note that we are not despatching orders today due to other commitments.
We will start despatching orders again on Monday, 22-Sep-2025.
Thank you for your patience.
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Important!Please click I am in Western Canada if you are in British Columbia, Alberta or The Yukon
Due to severe and persistent delays at the Vancouver Customs facility we have suspended deliveries to British Columbia, Alberta and The Yukon until a normal delivery service is resumed.
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Telephone supportin UK: 0207-100-3509 in US/Canada: 206-886-0514 International: (+)44-207-100-3509
"I have received my chart I ordered yesterday ,what excellent service 24 hour from placing order to receiving the chart. I will certainly use your company again and pass your name on to like minded friends. Thank you" - VB, Yorks., United Kingdom
"Dear Arts and Designs, Just a note of thanks and to let you know the cross stitch arrived yesterday (Thursday). It was very well packed and in perfect condition and thank you so much for your prompt despatch. Yours sincerely" - DS, QLD, Australia
"Just wanted to say a big THANK YOU for the prompt manner in which you filled my order. I just ordered three more kits and I am sure this will not be my last order. Its refreshing to find a dealer that delivers exactly what is promised. Also the directions in the kit were very detailed and left nothing to guess work. Thanks again to my newly found friends across the pond." - MD, CA, United States
System Upgrade
The shop is shut for most of this week while we do a system upgrade.
Please accept our apologies for any disappointment.