All the following testimonials are unsolicited and genuine - from customers who have kindly taken the time to email their comments to us.
We are proud to share them with you!
"Ordered some (downloadable) patterns this morning, and they arrived within minutes! GREAT service!! Thank you so much! Sincerely,"
LS, United States
"I received the two kits today, well before I expected them. Thank you so much for your great service!!"
AS, IL, United States
"Dear Arts and Designs,
Just wanted you to know I received my pattern "Sunday Morning" yesterday in the mail.
Thank you so very much for speedy and pleasant delivery on my order.
I will not hesitate to order from you again.
Thank you very much."
KB, MI, United States
"Hi, The Thea Gouverneur Honey Bee and Bumble Bee Counted Cross Stitch Kits arrived today. They are lovely! Thank you for your great prices and fast service."
KM, PA, United States
"Thank you so much for your kind email and for the speedy delivery.
I kept thinking about the Lady with Flowers in her Hair and I almost did not order it because I have so much already….but I love it and couldn’t let it pass…thanks again for everything and I think you guys are wonderful…"
MC, FL, United States
"Hi, my order arrived today. Thank you for the prompt service. If you ever have the narrow banding like what it used in the kits I would be very interested in price and ordering."
GS, NV, United States
"It is a rare thing to have such quality of customer service from the beginning of an order placed ..."
RC, NC, United States
"Hello!! I just ordered a cross stitch from you last week and I got it yesterday (I live in Texas). Just wanted to let you know how impressed I am with the fast shipping/service! It arrived quicker than most things I've ordered in the USA :)"
CD, TX, United States
"On April 21st I ordered one book from Amazon, two books from Amazon Marketplace - US, and one book from you. Yours was coming the farthest and arrived first! Thanks for great service"
TB, Tennessee, United States
"Thank you for fulfilling my order so quickly. Ordering from the US, I was a little apprehensive, but so pleased when my package arrived in the mail today. The chart (Stitchin’ Room) was even better than I had expected. Your shipping department did a stellar job of packing the chart and it arrived safe and sound.
So glad to have found another reliable online stitching shop. I will be adding you to my favorites. Thanks again for the great product and the great service."
MC, CA, United States
"Hi there! This is in reference to order ... Just wanted to say thanks on sending the Stoney Creek booklet so quickly! I really didn't expect to receive it here in California until next week, I received it yesterday and I was thrilled and surprised. I am so glad I found your website, I will be back! A pleasure to deal with such efficient people and your price on the booklet couldn't be beat, even with the distance 'across the pond.'"
LFH, California, United States
"I just wanted to let you know my pattern arrived today in fantastic condition. Your service was better and faster than many companies here in America. I will be sure to purchase from you again. Thank you so much for all of your assistance!"
KL, CA, United States
"Hi, Jim and Anne,
Thank you for your assistance with this. I did try again just now, and, I had the same error come up. Thank you for the two hoops, that is very thoughtful of you. I have ordered from your on-line store several times over the past 6-7 years, and have been pleased every time with your pricing, quality of the products received, packaging for international shipment, and expediency with receiving the merchandise. This is why I prefer to shop with your business and will continue to do so.
SCB, MN, United States
"Forgot to say thank you for my order. After spending a good while on the internet, you were the only place I could find the right size hanger, and of course I had to browse through your Aida fabric. My first time ordering anything from the UK and glad it was your company as my order came so much quicker than I thought it would and the items were better than I expected. I now have a favorite place to shop. Thank you and I'll be visiting your website again."
SG, NC, United States
"I received the floss Monday. Thank you so much for all your help. I truly appreciate it."
AP, VA, United States
Thank you again for all the help you have given me. You have gone far beyond what is expected in customer service. I have ordered the yarn from the web site you sent to me. As you said, this will get me started.
When I need more Anchor tapestry yarn, do I order from your company or do I find someone here. It is hard to find Anchor tapestry wool. I can always find the perle coton, but not the tapestry wool.
Thank you again for all your help."
SG, NC, United States
"Thank you so much for the wonderful price and free shipping on the J.C. Meyer sampler. I am absolutely delighted with it and have book marked your site. It took just a few days to arrive, hardly any longer than when I buy an item in the states!"
BW, MO, United States
"Thank you so much. I am sure I will be ordering from you again."
LS, WV, United States
"Thank you for your fast service. I received my order today. Five days from order date to delivery and that included the week-end. WOW!!!"
PH, NH, United States
"I received the 2 pairs of Brass Bellpull Hangers today! Thank you for your prompt delivery."
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Telephone supportin UK: 0207-100-3509 in US/Canada: 206-886-0514 International: (+)44-207-100-3509
"I have already received a message that my package has been dispatched and also already received adjustment on shipping cost through Paypal ... You offer incredible service and it is a real pleasure to use your website and to do business with you! Thanks a lot!" - AML, Quebec, Canada
"Thank you so much for all your help. You have been especially prompt in answering my questions and helping me with this purchase - I am very happy with the service you have provided thus far. I have ordered the kit via the link you've provided. Thanks again." - MF, Nevada, United States
"Thank you very much for my three sewing kits that arrived yesterday. I am very impressed with your good service and the trouble you went to with the Lanarte one. I look forward to using you again and recommending you to my stitching friends and family." - CB, United Kingdom