Charts, Designs and Leaflets are delivered by first class post but many charts can be downloaded directly to your own computer (see 'Downloading').
Delivery is free wherever you are.
You will see the shipping amount on the cart shown as zero.
We despatch all orders as soon as we can, the same day if possible.
Downloading
Some charts are downloadable to your own computer (those designed by Anne Peden).
The shopping cart shows whether the item is downloadable - if you see the button 'Mail it to me' then the shopping cart is offering you the option of having your chart(s) mailed to you (the default is that you download the chart yourself).
(Mailing takes longer but is free anyway).
You need Adobe acrobat reader to view a chart that you have downloaded from us.
Your computer probably already has this installed but if not, you can install it from here.
Thread/Floss Types and Conversion
Our Charts, designs and leaflets come from a range of designers: American, European and Australasian.
We try to provide conversion tables where necessary - for example, many USA sourced leaflets use DMC only so we supply a DMC/Anchor/Madeira conversion table with each leaflet.
Contents
Some items have several designs, each on its own separate page whilst others have a single design spread over several pages.
Format
Some leaflets are in the form of booklets; some are loose sheets; some are spiral bound.
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We have only XITEMSINSTOCK in stock so some of your order may be despatched later. Please contact us if you need more information.
We have only XABSITEMSINSTOCK available. Please contact us if you need more information.
(incl. discount of XLINEDISCOUNT)
XTOTALDISCOUNT
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You have selected one or more patterns that you must download yourself to your own computer. IMPORTANT! Please read carefully the page that follows payment for the instructions on downloading (we will also send you an email). Please click OK to confirm that you wish to proceed, or Cancel to return to the cart.
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Important!Please click I am in Western Canada if you are in British Columbia, Alberta or The Yukon
Due to severe and persistent delays at the Vancouver Customs facility we have suspended deliveries to British Columbia, Alberta and The Yukon until a normal delivery service is resumed.
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Telephone supportin UK: 0207-100-3509 in US/Canada: 206-886-0514 International: (+)44-207-100-3509
"I have received my chart I ordered yesterday ,what excellent service 24 hour from placing order to receiving the chart. I will certainly use your company again and pass your name on to like minded friends. Thank you" - VB, Yorks., United Kingdom
"Dear Arts and Designs, Just a note of thanks and to let you know the cross stitch arrived yesterday (Thursday). It was very well packed and in perfect condition and thank you so much for your prompt despatch. Yours sincerely" - DS, QLD, Australia
"Just wanted to say a big THANK YOU for the prompt manner in which you filled my order. I just ordered three more kits and I am sure this will not be my last order. Its refreshing to find a dealer that delivers exactly what is promised. Also the directions in the kit were very detailed and left nothing to guess work. Thanks again to my newly found friends across the pond." - MD, CA, United States